Return and Refund Policy

Last updated: October 20, 2026

At SnapCup, we want you to be satisfied with your purchase. If you have any questions or concerns about an order, please contact us at infosnapcup1@gmail.com.

1. Return Window

You may request a return within 30 calendar days of receiving your order, subject to applicable consumer protection laws. This voluntary return period does not limit any mandatory legal rights you may have.

2. Return Conditions

For returns due to a change of mind, items must be unused, in their original condition, and returned with their original packaging and any included accessories, where applicable.

Some products may not be eligible for return due to applicable legal exceptions. This does not affect your rights regarding defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To request a return, email infosnapcup1@gmail.com and include:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photos or other evidence, if the product is damaged, defective, or incorrect.

Please wait for return instructions before sending an item back.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at infosnapcup1@gmail.com. We may request photographs or additional information to assess the issue.

We will provide an appropriate remedy in accordance with applicable law, which may include a replacement, repair, refund, or another legally required solution.

5. Return Shipping Costs

For voluntary returns, the customer may be responsible for return shipping costs where permitted by law and where this responsibility has been properly disclosed.

If an item is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protection rights, return costs and remedies will be handled in accordance with applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, subject to the applicable payment provider's processing times. Any legally required refunds will be processed within the deadlines established by applicable law.

Original shipping charges and other costs will be refunded where required by law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at infosnapcup1@gmail.com. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

This does not affect any cancellation or withdrawal rights provided by applicable law.

8. Contact

For questions about returns or refunds, contact:

SnapCup
Email: infosnapcup1@gmail.com
Website: https://snapcup.store